Live streaming isn’t working.

Make sure you have a strong internet connection. Try restarting the stream, refreshing the app, or checking if your device meets the system requirements.

I placed a cash-out request, but it’s not processing.

Cash-out requests may take a few seconds to process. If it doesn’t go through, check if the odds changed during the request. If the issue continues, reach out via live chat, email, text, or call.

The app crashed while I was placing a bet – was my bet placed?

Check your bet history under “My Bets” to confirm. If funds were deducted but the bet isn’t listed, contact support immediately. If the funds weren’t deducted, try placing the bet again.

Why is my bet not showing in my bet history?

There may be a slight delay in updating your bet history. If it doesn’t appear after a few minutes, log out and back in. All bets placed before 8pm on Monday 31st March 2025 will appear under the Historical tab as “Historical Transactions”. If it’s still missing, email us at bet@fitzdares.com.

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