Help / Your account

I keep getting logged out of my account.

For security reasons, the system may log you out after a period of inactivity. If this happens frequently, check for app updates or reinstall the app. If the issue continues, contact customer support.

Why is my location not being verified when using the app?

Location verification is required for compliance. Ensure location services are enabled on your device and that the Fitzdares app has the necessary permissions.

What if I forget my password?

Click Forgot Password on the login page and follow the reset instructions.

I can’t log in to my account.

Double-check your username and password. If believe that your username is the issue, try your email or phone number (+44 format, ie +447492 882213).

If you’ve forgotten your password, click “Forgot Password” to reset it. If you’re still having trouble, contact support, and we’ll get you back in.

 
Please play responsibly